• We don't offer exchanges on orders. If you would like a different size or color, please return your unwanted item and place a new order.
• Returns must be postmarked in the mail/drop off box within 10 days from when the order is shipped from our store.
• Items that are shipped out can only be returned by mail or at our warehouse drop off box, in store returns will not be accepted
• No more than 10 items can be returned per order.
• Returns are the responsibility of the customer.
• Returns must include the receipt in the package
• Returns should be shipped to or dropped off at our warehouse return bin : Tottini.com 485 OBERLIN AVENUE S, STE 102, Lakewood, NJ 08701.-- No need to do anything online. Returns being shipped the customer would have to get their own shipping label. If the return is being dropped off at our warehouse return bin, no shipping label is needed just put it in a bag with your receipt in the package.
• If the customer keeps less than the free minimum shipping worth of merchandise ($100) from the order we will charge the original shipping fee of $7.99
• Returned items must have all tags attached and unworn
• There are no returns on items in damaged or used condition
• All sale items and sale promotions including buy x get x free are FINAL SALE, no refunds or exchanges.
• All hair accessories are FINAL sale, no refunds or exchanges.
• We are not responsible for pilling or shrinking of garments